Flavus Clinic, located at Shop No. 4, 121 & 122, 2nd Cross, Telecom Layout, Srirampura, Jakkur Post, Bengaluru, Karnataka 560064, is committed to protecting the privacy and confidentiality of our patients’ personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable laws and regulations, including the Indian Data Protection Act, 2023, and other relevant guidelines. By availing our services, you agree to the terms outlined in this policy.

 

1. Information We Collect

We collect personal and health-related information necessary to provide medical care, including but not limited to:

• Personal Information: Name, contact details (phone number, email, address), date of birth, gender, and emergency contact information.

• Health Information: Medical history, current health conditions, diagnostic test results, treatment plans, prescriptions, and other clinical data.

• Payment Information: Billing details, insurance information, or other financial data required for processing payments.

• Other Information: Appointment schedules, preferences, and feedback provided during your interactions with the clinic.

Information may be collected directly from you during consultations, through forms, or via digital platforms (e.g., appointment booking systems).

 

2. Implied Consent

By seeking treatment or services at Flavus Clinic, you provide implied consent for the collection, use, and storage of your personal and health information for the purpose of delivering medical care. This includes:

• Sharing relevant health information with healthcare professionals within the clinic involved in your treatment.

• Using your information for scheduling appointments, follow-ups, and communication regarding your care.

• Processing payments and coordinating with insurance providers, if applicable.

You may withdraw consent at any time by notifying us in writing, subject to legal or contractual obligations. However, withdrawing consent may limit our ability to provide certain services.

 

3. Confidentiality

Flavus Clinic is dedicated to maintaining the confidentiality of your personal and health information. We implement strict measures to protect your data, including:

• Access Control: Only authorized personnel (e.g., doctors, nurses, and administrative staff) directly involved in your care may access your information.

• Secure Storage: Physical records are stored in secure locations, and electronic records are protected with encryption and password-protected systems.

• Limited Disclosure: Your information will not be shared with third parties without your explicit consent, except in cases required by law (e.g., reporting communicable diseases to public health authorities) or for coordinating care with other healthcare providers as necessary.

We ensure that all staff members are trained in confidentiality protocols and comply with applicable privacy laws.

 

4. Choice to Seek a Second Opinion

At Flavus Clinic, we respect your right to seek a second opinion from another healthcare provider. You may request a copy of your medical records or a summary of your treatment to facilitate this process. To request your records:

• Submit a written request to the clinic’s administrative office at the address provided above.

• Allow 3–5 business days for processing, subject to verification of your identity.

• A nominal fee may apply for copying or transferring records, as per clinic policy.

We encourage open communication and will support you in obtaining a second opinion without affecting the quality of care provided at our clinic.

 

5. Use of Information

Your information is used for the following purposes:

• Providing medical diagnosis, treatment, and follow-up care.

• Managing appointments, billing, and insurance claims.

• Improving our services through internal audits and quality assurance.

• Complying with legal and regulatory requirements, such as mandatory reporting to government authorities.

• Communicating with you regarding health updates, appointment reminders, or clinic announcements (with your consent, where required).

 

6. Disclosure of Information

We may disclose your information in the following circumstances:

• With Your Consent: To other healthcare providers, laboratories, or pharmacies for coordinated care or diagnostic purposes.

• Legal Requirements: When required by law, such as for public health reporting or court orders.

• Emergencies: In life-threatening situations where immediate disclosure is necessary to protect your health or safety.

• De-identified Data: Aggregated, anonymized data may be used for research or statistical purposes without identifying you.

 

7. Data Security

We employ reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, loss, or misuse. These include:

• Encryption of electronic health records.

• Secure disposal of physical records.

• Regular audits of our data security practices.

Despite these measures, no system is completely secure, and we cannot guarantee absolute security of your information.

 

8. Your Rights

You have the following rights regarding your personal and health information:

• Access: Request access to view or obtain a copy of your records.

• Correction: Request corrections to inaccurate or incomplete information.

• Restriction: Request restrictions on certain uses or disclosures of your information, subject to legal obligations.

• Complaint: Lodge a complaint if you believe your privacy rights have been violated. You may contact us or file a complaint with the appropriate data protection authority.

To exercise these rights, please contact our Privacy Officer at the clinic address or via email at flavus.clinic@gmail.com.

 

9. Retention of Information

We retain your personal and health information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Records are securely disposed of in accordance with applicable regulations.

 

10. Updates to This Policy

Flavus Clinic may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The updated policy will be posted at our clinic and on our website (if applicable), with the effective date clearly indicated.

 

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your information, please contact:

Flavus Clinic
Shop No. 4, 121 & 122, 2nd Cross, Telecom Layout, Srirampura, Jakkur Post,
Bengaluru, Karnataka 560064
Email: flavus.clinic@gmail.com

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Thank you for choosing Flavus Clinic. We are committed to protecting your privacy while delivering quality healthcare.